You may cancel your order at any time up to 14 days after delivery of the goods without giving any reasons. In case of multiple goods ordered by the consumer in one order and delivered separately, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last good. You must make a clear statement of your wish to cancel. The model cancelation form supplied by Morinda Deutschland GmbH can be used. Equally any clearly communicated statement (e.g. by letter or email) to Morinda Deutschland GmbH (see contact details below) will suffice as a notice of cancellation. If posted or emailed, notice of cancellation takes effect when posted or sent. To meet the cancellation deadline it is sufficient for you to send your communication before the cancellation period has expired. When sending a notice of cancellation, please include the following information: (i) the consumer’s address, (ii) the description of goods, (iii) the date of the order, (iv) any reference number on the order.
If you have received the goods, then you should return them to Morinda Deutschland GmbH (to the address listed under ‘How to return a product’ in point 11) without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us. Any cost in returning them to us will fall upon you, the consumer.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss results of unnecessary handling by you other than what is necessary to establish the nature and characteristics of the goods. We will make the reimbursement without undue delay, and not later than
Damaged and incorrect products
If you have received an item that is visibly damaged or has been sent in error, please refuse the delivery and we will send a duplicate item to you at no extra cost. If you have accepted the delivery and find that the item is damaged, defective or incorrect, please notify us within 14 days of receiving the item and we will send a duplicate order or correct order out to you where we are reasonably satisfied that the item is damaged, defective or incorrect.
Our Satisfaction/Return Guarantee
In addition to the right to cancel the order as set out above, Morinda Deutschland GmbH offers additional product guarantees. These guarantees do not affect your statutory rights. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
By law your products must correspond with their description, they must also be of satisfactory quality and be reasonably fit for the purposes for which such goods are normally used. We are sure that you will be totally satisfied with your purchase. If you are not totally satisfied please contact Morinda Deutschland GmbH. Any customer who is still not satisfied may wish to access an ADR provider (an out-of-court complaint handling service). Morinda Deutschland GmbH does not agree to its consumer complaints being handled by ADR providers which can be accessed via the EU Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr.
Return policy for Independent Product Consultants (IPCs)
For complete return policy that applies for our Independent Product Consultants, we would like to refer you to Morinda Deutschland GmbH Policy Manual. For questions, please contact firstname.lastname@example.org.
How to return a product
You must obtain a Return Authorization (RA) number by contacting our Customer Service department +1 801 234 1000 if you are returning products following our 90 days Satisfaction Guarantee. Please write the RA number on the outside of the box. All products should be sent back to:
Morinda, Att: Returns Dept.
MORINDA REWARDS PROGRAM
Morinda Rewards is a point-based reward program available to Morinda Independent Product Consultants ("IPCs") and returning customers. The program has been established to incentivize participation in Autoship-based product purchases.
When an IPC or a customer arranges to purchase products through enrollment in Autoship, a Morinda Rewards account is automatically generated. Only active Autoship enrollees will be granted points through the Morinda Rewards program. Unredeemed Rewards Points have no cash value, and are forfeited if product orders are returned, or if Autoship enrollment is cancelled.
Points are rewarded for Autoship purchases, based on the Qualifying Volume ("QV") value assigned to Morinda products. The Rewards Points given will be equal the QV value of the products purchased (subject to a maximum of 240 Rewards Points per month, based on a 240 QV Autoship commitment). From time to time, Morinda will also offer "Plus Points" for the purchase of promotional items added to an Autoship order.
Rewards Points are only given when the QV of products purchased is equal to or greater than the Autoship commitment. For example, if an IPC has an Autoship commitment of 120 QV but he purchases products totaling 180 QV during a month (none of which were Plus-Point items), the IPC will earn 120 Rewards Points. In other words, absent a special promotion, no extra Rewards Points are given for purchases over the IPC's Autoship commitment amount. Conversely, when an IPC purchases less than his monthly Autoship commitment, no Rewards Points are awarded.
In its discretion, Morinda may introduce special promotions to boost point accumulation or point-redemption value by offering "Plus Points" for adding promotional items to an existing Autoship order. Such Plus-Point products and values are shown on a template available to IPCs and customers when making their online orders.
Morinda Rewards Points begin to accrue from the first Autoship purchase, but they cannot be redeemed until vested after four calendar months (approximately 120 days) from the date of first purchase. Rewards Points will accumulate before being vested, but they cannot be redeemed until vested. Unredeemed Rewards Points have no cash value, and can only be redeemed for Morinda branded products.
Loyalty Bonus Points
For every four months of being enrolled in Autoship with consecutive monthly purchases of 120 QV or more, a participant will be rewarded with Loyalty Bonus Points equal to his or her monthly Autoship QV commitment. For example, an IPC on 120 QV Autoship for four consecutive months will be rewarded with 120 Loyalty Bonus Points which will be added to the 480 Rewards Points given during four months of Autoship-for an accumulated total of 600 Morinda Rewards Points to redeem.
Morinda Rewards Points will expire one year from award. Unredeemed Rewards Points are forfeited if product orders are returned or if Autoship enrollment is cancelled.
Vested Morinda Rewards Points are redeemable for acquiring Morinda products, subject to availability. Morinda products will be assigned point values for redeeming Rewards Points. Products may only be redeemed in full. Points may not be used to make partial payment for products.
Products acquired with redeemed Rewards Points do not earn commissions, QV, or Autoship qualifications, nor do they count towards any qualifications for IPC titles or monetary bonuses.
Products acquired with Rewards Points must be shipped with an Autoship Order. No additional shipping will be charged for the Rewards Points products added to the Autoship Order.
Forfeiture of Unredeemed Rewards Points
Cancellation of Autoship. IPCs and customers who cancel their Autoship enrollment or who do not fulfill their Autoship commitment will forfeit their entire unredeemed point balance, whether or not vested. Re-enrollment at a later date will not reinstate forfeited points.
Suspension or Termination. IPCs who are suspended or terminated, or who resign their business relationship with Morinda, will forfeit their entire unredeemed point balance, whether or not vested.
Morinda Rewards are how we say thanks for your loyalty. Accumulate Rewards Points through AutoShip. Redeem Rewards Points for free product.
The TruPerformance Bonus encourages conversion by rewarding Morinda Business Owners who help their people enroll on AutoShip.
First, you must be a qualified Morinda Business Owner. Which means you earn a minimum of one-thousand dollars in commission payout per month.
Second, you must increase your ASQV4 by 35 percent.
For IPCs with less than one-thousand ASQV4, you’ll need to reach a minimum of one-thousand ASQV4 to trigger the bonus. For existing IPCs who already have more than one-thousand ASQV4, you’re benchmark will be set using your ASQV4 amount from March 2013.
For example, if you’re a qualified Morinda Business Owner, and your March 2013 ASQV4 amount was five-thousand, then you’ll need to increase that by 35%; making your ASQV4 hurdle for this bonus 6,750.
The amount of ASQV4 you achieve in the TruPerformance Bonus qualifying month will be the new benchmark in order to receive another TruPerformance Bonus.
This bonus pool is made up of 2% of Morinda’s qualified global commissionable volume. IPC qualifiers will receive a pro-rata share of the bonus based on the autoship volume on their 4th generation. That is, we’ll look at amount of volume each qualifier is producing on their fourth generation and pay the bonus pro-rata, based on their respective volume.
Calculating the bonus payout on 4th generation autoship volume should really motivate IPCs to be consistently building their business with new volume and duplicating downline.