Morinda Internet Data Privacy Notice
What Personal Information About Customers Does Morinda Gather on Our Website?
The information we learn from customers helps us personalize and continually improve your ability to gather information and make purchases at Morinda's website. Here are the types of information we gather.
Does Morinda Share the Information It Collects?
How Secure Is Information About Me?
This information will be transferred to Morinda in Provo, Utah, USA, to its worldwide subsidiaries and affiliated companies. This transfer of personal data will be made to countries without a level of legal protection of privacy equivalent to that provides by your home country.
What Information Can I Access?
You have a right to know about the information Morinda keeps in our database about you. You also have a right to have your data corrected or deleted. Please address all your requests and/or queries about our data protection policy to:
106 Arlington Road
London, NW1 7HP
If you no longer wish to receive our newsletter and promotional communications, you may opt out of receiving them by following the instructions included in each newsletter or communication or by emailing us at email@example.com.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed above.
Conditions of Use, Notices, and Revisions
If you choose to visit Morinda, your visit and any dispute over privacy is subject to this Notice including limitations on damages, arbitration of disputes, and application of English law. If you have any concern about privacy at Morinda, please send us a thorough description to the address above, and we will try to resolve it as soon as possible. Our business changes constantly. This Notice may change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
This site is provided by Morinda and may be used for informational purposes only. By using this site or downloading materials from this site, you agree to abide by the terms and conditions set forth in this agreement. If you do not agree to abide by these terms and conditions, do not use this site or download materials from this site.
Subject to your continued compliance with the terms and conditions set forth in this agreement, Morinda grants you a non-exclusive, non-transferable, limited right to access, use, display, and listen to this site and the information, images, sounds, and text ("materials") thereon. You agree not to interrupt or attempt to interrupt the operation of the site in any way.
Morinda authorizes you to view and download the materials at this site only for your personal, non-commercial use. This authorization is not a transfer of title in the materials and copies of the materials and is subject to the following restrictions:
1) You must retain, on all copies of the materials downloaded, all copyright and other proprietary notices contained in the materials;
2) you may not modify the materials in any way or reproduce or publicly display, perform, distribute, or otherwise use them for any public or commercial purpose;
3) you must not transfer the materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use.
This website, including all text and graphics, is protected by worldwide copyright laws and treaty provisions, whether or not a copyright notice is present on the materials. You agree to comply with all copyright laws worldwide in your use of this site and to prevent any unauthorized copying of the materials. Except as expressly provided herein, Morinda does not grant any express or implied right to you under any patents, trademarks, or copyrights.
All trademarks displayed on this site are subject to community and national trademark rights of Morinda. These trademarks include, but are not limited to, the following:
Tahitian Noni Café
Equine Essentials Flex
The TAHITIAN NONI Advantage
Logos and emblems of Morinda
Other trademarks as may be added to the site from time to time
The unauthorized use of any trademark displayed on this site is strictly prohibited.
Last Updated: January, 2011
Right of cancellation
You may cancel your order at any time up to 14 days after delivery of the goods without giving any reasons. You must make a clear statement of your wish to cancel. The model cancellation form supplied by Morinda Deutschland GmbH can be used. Equally any clearly communicated statement (e.g. by letter or email) to Morinda Deutschland GmbH (see contact details below) will suffice as a notice of cancellation. If posted or emailed, notice of cancellation takes effect when posted or sent. To meet the cancellation deadline it is sufficient for you to send your communication before the cancellation period has expired. When sending a notice of cancellation, please include the following information: (i) the consumer's address, (ii) the description of goods, (iii) the date of the order, (iv) any reference number on the order.
If you have received the goods, then you should return them to Morinda Deutschland GmbH (to the address listed under 'How to return a product' in point 11) without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us. Any cost in returning them to us will fall upon you, the consumer.
Effects of cancellation
If you cancel your contract, we will reimburse to you all payments received from you, including the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss results of unnecessary handling by you other than what is necessary to establish the nature and characteristics of the goods.
We will make the reimbursement without undue delay, and not later than-
a) 14 days after the day we receive back from you any goods supplied, or
b) (if earlier) 14 days after you provide evidence that you have returned the goods, or
c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the payment. You will incur no fees for that reimbursement.
Damaged and incorrect products
If you have received an item that is visibly damaged or has been sent in error, please refuse the delivery and we will send a duplicate item to you at no extra cost. If you have accepted the delivery and find that the item is damaged, defective or incorrect, please notify us within 14 days of receiving the item and we will send a duplicate order or correct order out to you where we are reasonably satisfied that the item is damaged, defective or incorrect.
Our Satisfaction/Return Guarantee
In addition to the right to cancel the order as set out above, Morinda Deutschland GmbH offers additional product guarantees. These guarantees do not affect your statutory rights. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.Total Satisfaction
By law your products must correspond with their description, they must also be of satisfactory quality and be reasonably fit for the purposes for which such goods are normally used. We are sure that you will be totally satisfied with your purchase. If you are not totally satisfied please contact Morinda Deutschland GmbH. Any customer who is still not satisfied may wish to access an ADR provider (an out-of-court complaint handling service). Morinda Deutschland GmbH does not agree to its consumer complaints being handled by ADR providers which can be accessed via the EU Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr. .
If you are not completely satisfied with your product purchase, send us back the product (used or unused) within 90 days* of the original purchase date and we'll refund 100% of the purchase price (excluding shipping and handling fees). Morinda reserves the right to refuse refunds for quantities that cannot reasonably be consumed within 90 days. A reasonable quantity is typically considered four bottles of Max or of any other beverage per month. Customer may only return a product type one time. Subsequent attempts to return that product type will be refused.
Return policy for Independent Product Consultants (IPCs)
For complete return policy that applies for our Independent Product Consultants, we would like to refer you to Morinda Policy Manual. For questions, please contact Estonia@morinda.com
How to return a product
You must obtain a Return Authorization (RA) number by contacting our Customer Service department 800-0111-600 if you are returning products following our 90 days Satisfaction Guarantee. Please write the RA number on the outside of the box. All products should be sent back to:
Morinda, Att: Returns Dept.
MORINDA REWARDS PROGRAM
Morinda Rewards is a point-based reward program available to Morinda Independent Product Consultants ("IPCs") and returning customers. The program has been established to incentivize participation in Autoship-based product purchases.
When an IPC or a customer arranges to purchase products through enrollment in Autoship, a Morinda Rewards account is automatically generated. Only active Autoship enrollees will be granted points through the Morinda Rewards program. Unredeemed Rewards Points have no cash value, and are forfeited if product orders are returned, or if Autoship enrollment is cancelled.
Points are rewarded for Autoship purchases, based on the Qualifying Volume ("QV") value assigned to Morinda products. The Rewards Points given will be equal the QV value of the products purchased (subject to a maximum of 240 Rewards Points per month, based on a 240 QV Autoship commitment). From time to time, Morinda will also offer "Plus Points" for the purchase of promotional items added to an Autoship order.
Rewards Points are only given when the QV of products purchased is equal to or greater than the Autoship commitment. For example, if an IPC has an Autoship commitment of 120 QV but he purchases products totaling 180 QV during a month (none of which were Plus-Point items), the IPC will earn 120 Rewards Points. In other words, absent a special promotion, no extra Rewards Points are given for purchases over the IPC's Autoship commitment amount. Conversely, when an IPC purchases less than his monthly Autoship commitment, no Rewards Points are awarded.
In its discretion, Morinda may introduce special promotions to boost point accumulation or point-redemption value by offering "Plus Points" for adding promotional items to an existing Autoship order. Such Plus-Point products and values are shown on a template available to IPCs and customers when making their online orders.
Morinda Rewards Points begin to accrue from the first Autoship purchase, but they cannot be redeemed until vested after four calendar months (approximately 120 days) from the date of first purchase. Rewards Points will accumulate before being vested, but they cannot be redeemed until vested. Unredeemed Rewards Points have no cash value, and can only be redeemed for Morinda branded products.
Loyalty Bonus Points
For every four months of being enrolled in Autoship with consecutive monthly purchases of 120 QV or more, a participant will be rewarded with Loyalty Bonus Points equal to his or her monthly Autoship QV commitment. For example, an IPC on 120 QV Autoship for four consecutive months will be rewarded with 120 Loyalty Bonus Points which will be added to the 480 Rewards Points given during four months of Autoship-for an accumulated total of 600 Morinda Rewards Points to redeem.
Morinda Rewards Points will expire one year from award. Unredeemed Rewards Points are forfeited if product orders are returned or if Autoship enrollment is cancelled.
Vested Morinda Rewards Points are redeemable for acquiring Morinda products, subject to availability. Morinda products will be assigned point values for redeeming Rewards Points. Products may only be redeemed in full. Points may not be used to make partial payment for products.
Products acquired with redeemed Rewards Points do not earn commissions, QV, or Autoship qualifications, nor do they count towards any qualifications for IPC titles or monetary bonuses.
Products acquired with Rewards Points must be shipped with an Autoship Order. No additional shipping will be charged for the Rewards Points products added to the Autoship Order.
Forfeiture of Unredeemed Rewards Points
Cancellation of Autoship. IPCs and customers who cancel their Autoship enrollment or who do not fulfill their Autoship commitment will forfeit their entire unredeemed point balance, whether or not vested. Re-enrollment at a later date will not reinstate forfeited points.
Suspension or Termination. IPCs who are suspended or terminated, or who resign their business relationship with Morinda, will forfeit their entire unredeemed point balance, whether or not vested.
Morinda Rewards are how we say thanks for your loyalty. Accumulate Rewards Points through AutoShip. Redeem Rewards Points for free product.