This Session is hosted by: RONNY IPC# 3943214 Contact Me
Distributor ID

[version 1.2. / April, 2014]


1 Scope of these Terms and Conditions

The following general terms and conditions govern the sale of products over the phone or over the internet at Morinda UK Ltd ("Morinda") to customers. Applicable are the general terms and conditions valid at the time the order is placed.


2. Purchase

The customer's order is an offer to Morinda to buy the product(s) in the order. When the customer places an order to purchase a product, Morinda will send an e-mail to the customer confirming receipt of the order. That email acknowledges that Morinda has received the order. It does, however, not confirm acceptance of the customer's offer to buy the product(s) ordered. The offer is rather accepted and the contract concluded when Morinda dispatches the ordered product(s).


3. Pricing

All prices include the legally applicable VAT. Shipping charges are extra and are calculated according to the destination and weight.


4. Availability

The Product will be delivered within approximately 3-5 working days after it has been despatched. Such quoted delivery dates are Morinda's best estimate for delivery and whilst every effort will be made to keep to them Morinda shall be under no liability whatsoever if for any reason delivery is delayed. Morinda assumes no responsibility for any loss or damage sustained by Customer due to inability to meet a specified delivery date. If any product the customer orders turns out to be unavailable, the customer will be informed at the time of order.


5. Right of cancellation

You may cancel your order at any time up to 14 days after delivery of the goods without giving any reasons. In case of multiple goods ordered by the consumer in one order and delivered separately, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last good. You must make a clear statement of your wish to cancel. The model cancelation form supplied by Morinda UK can be used. Equally any clearly communicated statement  (e.g. by letter or email) to Morinda UK Ltd (see contact details below) will suffice as a notice of cancellation. If posted or emailed, notice of cancellation takes effect when posted or sent. To meet the cancellation deadline it is sufficient for you to send your communication before the cancellation period has expired. When sending a notice of cancellation, please include the following information: (i) the consumer's address, (ii) the description of goods, (iii) the date of the order, (iv) any reference number on the order.

If you have received the goods, then you should return them to Morinda UK (to the address listed under 'How to return a product' in point 11) without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us. Any cost in returning them to us will fall upon you, the consumer.

6. Effects of cancellation

If you cancel your contract, we will reimburse to you all payments received from you, including the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss results of unnecessary handling by you other than what is necessary to establish the nature and characteristics of the goods.

We will make the reimbursement without undue delay, and not later than-

a)     14 days after the day we receive back from you any goods supplied, or

b)    (if earlier) 14 days after you provide evidence that you have returned the goods, or

c)     if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the payment. You will incur no fees for that reimbursement.

7. Damaged and incorrect products
If you have received an item that is visibly damaged or has been sent in error, please refuse the delivery and we will send a duplicate item to you at no extra cost. If you have accepted the delivery and find that the item is damaged, defective or incorrect, please notify us within 14  days of receiving the item and we will send a duplicate order or correct order out to you where we are reasonably satisfied that the item is damaged, defective or incorrect.

8. Our Satisfaction/Return Guarantee

In addition to the right to cancel the order as set out above, Morinda UK offers additional product guarantees.  These guarantees do not affect your statutory rights. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

Our 90 days Satisfaction Guarantee

If you are not completely satisfied with your product purchase, send us back the product (used or unused) within 90 days* of the original purchase date and we'll refund 100% of the purchase price (excluding shipping and handling fees). Morinda reserves the right to refuse refunds for quantities that cannot reasonably be consumed within 90 days. A reasonable quantity is typically considered four bottles of  Max or of any other beverage per month. Customer may only return a product type one time. Subsequent attempts to return that product type will be refused.

*90 days customer satisfaction guarantee does not apply for Age Defy devices. We are happy to provide 30 days customer satisfaction guarantee for Age Defy devices.


9. Total Satisfaction

By law your products must correspond with their description, they must also be of satisfactory quality and be reasonably fit for the purposes for which such goods are normally used. We are sure that you will be totally satisfied with your purchase. If you are not totally satisfied please contact Morinda UK Ltd. Any customer who is still not satisfied may wish to access an ADR provider (an out-of-court complaint handling service). Morinda UK does not agree to its consumer complaints being handled by ADR providers which can be accessed via the EU Online Dispute Resolution (ODR) platform: Instead, the Direct Selling Association (the DSA) offers an out-of-court dispute handling service which is specific to direct selling companies such as Morinda UK who are members of the DSA. DSA members agree to abide by the DSA's Codes of Practice. For details of the DSA's Codes of Practice and its out-of-court complaint handling arrangements, contact DSA, 30 Billing Road, Northampton NN1 5DQ, tel. +44 (0)1604 625700, email: or visit the DSA website: Complaints can be submitted to the DSA either online (by email) or by post. 

10. Return policy for Independent Product Consultants (IPCs)
For complete return policy that applies for our Independent Product Consultants, we would like to refer you to Morinda UK Policy Manual. For questions, please contact

11. How to return a product
You must obtain a Return Authorization (RA) number by contacting our Customer Service department 0800 0322 665 if you are returning products following our 90 days Satisfaction Guarantee. Please write the RA number on the outside of the box. All products should be sent back to:

Morinda Gmbh

Galileo-Galilei- Str.9

55129 Mainz


12. Data Protection Policy

Customer making a purchase gives his/her consent for Morinda UK Limited to process the personal data which is provided during check out process and to transfer this personal data to Morinda Inc, Provo, Utah, United States of America, to its worldwide subsidiaries and affiliated companies. Customer understands and agrees that this transfer of his/her personal data will be made to countries without a level of privacy equivalent to that provided by Customer's home country. Customer will have the right to access his/her personal data and require Morinda UK Limited to correct, delete or block any data that is incorrect.

 13. Amendments to the Terms and Conditions

Morinda UK reserves the right to amend the website including these Terms and Conditions. The customer is subject to the terms in force at the time of the product order. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

14. Morinda UK contact details

106 Arlington Road, NW1 7HP, London, UK


Telephone: 0800 032 2665 from the UK

                   1800 55 0251 from Ireland

Fax: +44(0)207 482 1714