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Right of cancellation
You may cancel your order at any time up to 14 days after delivery of the goods without giving any reasons. In case of multiple goods ordered by the consumer in one order and delivered separately, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last good. You must make a clear statement of your wish to cancel. The model cancelation form supplied by Morinda Deutschland GmbH can be used. Equally any clearly communicated statement (e.g. by letter or email) to Morinda Deutschland GmbH (see contact details below) will suffice as a notice of cancellation. If posted or emailed, notice of cancellation takes effect when posted or sent. To meet the cancellation deadline it is sufficient for you to send your communication before the cancellation period has expired. When sending a notice of cancellation, please include the following information: (i) the consumer’s address, (ii) the description of goods, (iii) the date of the order, (iv) any reference number on the order.
If you have received the goods, then you should return them to Morinda Deutschland GmbH (to the address listed under ‘How to return a product’ in point 11) without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us. Any cost in returning them to us will fall upon you, the consumer.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss results of unnecessary handling by you other than what is necessary to establish the nature and characteristics of the goods. We will make the reimbursement without undue delay, and not later than
Damaged and incorrect products
If you have received an item that is visibly damaged or has been sent in error, please refuse the delivery and we will send a duplicate item to you at no extra cost. If you have accepted the delivery and find that the item is damaged, defective or incorrect, please notify us within 14 days of receiving the item and we will send a duplicate order or correct order out to you where we are reasonably satisfied that the item is damaged, defective or incorrect.
Our Satisfaction/Return Guarantee
In addition to the right to cancel the order as set out above, Morinda Deutschland GmbH offers additional product guarantees. These guarantees do not affect your statutory rights. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
By law your products must correspond with their description, they must also be of satisfactory quality and be reasonably fit for the purposes for which such goods are normally used. We are sure that you will be totally satisfied with your purchase. If you are not totally satisfied please contact Morinda Deutschland GmbH. Any customer who is still not satisfied may wish to access an ADR provider (an out-of-court complaint handling service). Morinda Deutschland GmbH does not agree to its consumer complaints being handled by ADR providers which can be accessed via the EU Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr.
Return policy for Independent Product Consultants (IPCs)
For complete return policy that applies for our Independent Product Consultants, we would like to refer you to Morinda Policy Manual. For questions, please contact firstname.lastname@example.org.
How to return a product
You must obtain a Return Authorization (RA) number by contacting our Customer Service department 0800 0322 665 (UK) or 1800 55 025(IRE) if you are returning products following our 90 days Satisfaction Guarantee. Please write the RA number on the outside of the box. All products should be sent back to:
Morinda, Att: Returns Dept.
Morinda, Att: Returns Dept.